FAQ

How long will it take for my order to deliver? All delivery times are subject to the delivery destination, once you've placed an order you’ll receive an email from our courier company regarding your tracking number and estimated delivery date and time! If you haven’t received this email, please check your spam/junk folder or email us

We are happy to refund or exchange any unopened, undamaged and unexpired contact lenses up to 30 days from the date that the lenses have been delivered. Unfortunately, we cannot accept returns on made to order lenses and we cannot accept lenses that are returned in an unsaleable condition. Sale-able condition means that the lenses are unopened, sealed and unexpired, the products must be in their original product packaging and the hygiene seals must be untouched. We would recommend that International returns be sent using a tracked postal service or by using a tracked courier service, the transportation cost for international returns must be paid by the customer. To initiate a return, please contact our customer service team who will be very to help you with the process, and aim to make this as simple as possible. Our team are available 24/7 at We are sorry that we have to impose such strict rules but had to do so for reasons of fairness to all our customers.

a. Help! I have an issue with my order! We’re so sorry to hear that! We want you to love your experience at HUE as much as possible which is why we’re here to help! For any questions or concerns, please feel free to contact us at and we can help you with all your needs. Please add your Order Number to the Subject of your email and your concern! b. Can I exchange my order? Sorry, we don’t do exchanges! If there is significant damage made to your order or your product is faulty, please contact us and we will help you sort it out for you! c. My Order Came Damaged! If your order looks suspiciously damaged, please film you opening up the package as proof for us and if the contents are ruined we’ll happily replace the order for you! Record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting. d. How can I edit or cancel my order? If you’d like to edit the items you’ve ordered or cancel your order please email us within 12 hours of your order so we can try to sort it out for you! Please email us at with your order number!

Currently We offer only bank transfer payment method Please send us the proof of payment through WhatsApp

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.